1. Data Usage

To provide our limousine services, we collect and use the following personal data: first and last name, phone number, email address, pick-up and drop-off locations, and the date and time of your booking. This data is used solely for the purpose of arranging and delivering your transportation service. We are committed to protecting your personal information and only share it with third parties as required to fulfill your booking.

2. Prevention of Carriage

Destinata GmbH reserves the right to refuse carriage if any required information is not provided correctly or in full. The maximum number of passengers and luggage items specified for a particular vehicle is an estimate based on average size and weight; these figures are not binding.

The driver may refuse to transport passengers or luggage if it compromises space or safety conditions. Should this occur, the client is still liable for payment as per the booking agreement with Destinata GmbH.

3. Cancellation Policy

• Late Cancellations : You may cancel your booking free of charge up to 24 hours before the scheduled pick-up time, regardless of the vehicle type.

• Free Cancellations : If you cancel within 24 hours of the scheduled pick-up time, the full amount will be charged. Cancellations can only be made by email to info@destinata.ch, including your full name and booking date.

• Refunds : For cancellations made within the allowable period, the refund will be processed with a 5% deduction for bank charges.

• Refunds : No Shows

• No Shows : If the client fails to appear within 30 minutes at the agreed pick-up location without prior cancellation, the booking will be considered a 'no-show,' and the full amount will be charged. For airport pick-ups, the no-show window is extended to 60 minutes. In both cases, additional waiting time surcharges will not apply.

4. Behavior in the Vehicle

Passengers are required to adhere to the following guidelines while using our services

• Seatbelt Use : All passengers must wear seatbelts as per the relevant Road Traffic Act regulations.

• Driver Instructions : The driver’s instructions must be always followed to ensure safety.

• Prohibited Actions : Passengers are prohibited from opening doors while the vehicle is in motion, throwing objects from the vehicle, or extending body parts out of the vehicle.

• Smoking : Smoking is not permitted inside the vehicle. Violators will be liable for cleaning costs and compensation for any downtime caused by cleaning.

• Food and Beverages : Consumption of food is discouraged. Alcoholic beverages are only allowed with prior consent from the company.

5. Waiting Time

• Airport Pick-Ups : There are no surcharges for waiting times up to 60 minutes after the agreed pick-up time. This period is adjusted if the flight arrives earlier or is delayed.

• Other Pick-Ups : No surcharges apply for waiting times up to 30 minutes. Beyond these periods, additional waiting time will be charged at a flat rate.

6. Additional Kilometers for Hourly Bookings

Hourly bookings include 20 kilometers per hour as stated on the booking form. Any additional kilometers are subject to a surcharge, calculated according to the vehicle category:

Mercedes-Benz S-Class :

6 CHF per additional kilometer

Mercedes-Benz S-Maybach:

9 CHF per additional kilometer

Mercedes-Benz V-Class:

6 CHF per additional kilometer

Mercedes-Sprinter Minibus:

9 CHF per additional kilometer

BMW X7:

7 CHF per additional kilometer

Hourly bookings include 20 kilometers per hour as stated on the booking form. Any additional kilometers are subject to a surcharge, calculated according to the vehicle category:

Mercedes-Benz S-Class : 6 CHF per additional kilometer

Mercedes-Benz S-Maybach : 9 CHF per additional kilometer

Mercedes-Benz V-Class : 6 CHF per additional kilometer

Mercedes-Sprinter Minibus : 9 CHF per additional kilometer

BMW X7 : 7 CHF per additional kilometer

7. Delayed/Cancelled Flights

We monitor your flight’s status and adjust the pick-up time accordingly in case of delays. However, if your flight is delayed by more than one hour, we reserve the right to release the driver and reschedule your transfer to the next available time slot.

In the event of a flight cancellation, the driver will be released, and the client will be charged for the service. We will provide an invoice so you can seek reimbursement from your airline or travel insurance provider.

8. Modifications to Your Reservation

All changes to your reservation must be submitted via email or phone and will be reviewed by our team. You will receive an email confirmation if the changes are accepted. Any additional costs arising from the modification will be the client’s responsibility.

9. Vehicle Class/Model, Upgrade

Clients may select from various vehicle classes (e.g., Business Class, Business Van/SUV, or First Class). Depending on availability, an upgrade to a higher vehicle class may be offered at no extra charge.

For Maybach bookings of less than 12 hours, if the Maybach is unavailable, a Mercedes-Benz S-Class may be provided, with the client being charged the S-Class rate. Please note that while we guarantee the vehicle class, specific details such as interior color (e.g., black or beige) are not guaranteed.

10. Damage to the Vehicle

Any damage caused to the vehicle by the client or their guests, including but not limited to vomiting, tearing of upholstery, or other damages, will be charged to the client. The client will be billed for repair costs as well as any loss of business resulting from the downtime of the vehicle.

By booking with Destinata GmbH, you agree to the above terms and conditions.